1) For Offline products (Books & Pendrive)
a) Cancellation Policy before the product is dispatched
If you cancel the order before dispatch, then we will simply cancel the order and initiate a 100% refund on the same or the next working day, which should be credited to your account within 5-7 working days.
b) Cancellation Policy after the product is dispatched
After the order is dispatched from our end, if you wish to cancel the order, you can simply mail us at email@example.com or call our helpline no. +91-8448443310 (Monday to Saturday; 10 am to 6 pm). We’ll immediately inform our courier partner to return the package back to us and once the courier reaches us, we’ll provide you the refund after deducting only Rs. 200/- processing and courier charges, which should be credited to your account within 5-7 working days.
c) Return and Refund Policy after receiving the damaged product
We have a 7-day return policy with a 100% refund for all the books we sell. If you receive the product damaged, you just need to click a picture of the package while keeping the shrink wrap of the books intact and share the picture with us at firstname.lastname@example.org, the rest is our responsibility. We’ll arrange a return through one of our empaneled courier partners within a maximum of 48-72 working hours. Once the product reaches us, we’ll process a 100% refund on the same or the next working day. It shall reflect in your bank account within 5-7 working days.
We’re always there to help our customers and we can do anything and everything to satisfy them. For more details, please email us at email@example.com. We’re always here to help.
2) For Online Products (Courses, Audio Books & Digital PDF eBooks)
Unlike the offline products mentioned above, there is no refund possible for our online products (Online Courses and Digital PDF eBooks) because once downloaded/provided, these online products’ access is irrevocable. So we request you to please buy these online products only if you are sure that whether you like the product or not, there is no refund possible.